WHEN SENDING IN REPAIRS, YOUR PACKAGE MUST INCLUDE:
2. Completed repair form (and a copy to firstname.lastname@example.org)
3. Original proof of purchase (warranty repairs only, bought on bishopitaly.it & bishoptattoosupply.com)
SEND ALL REPAIRS TO:
c/o Macko Investment srl
Via Lagravinese 50/E
70043 Monopoli (Bari)
phone: +39 392 4962543
*assistance only for V6(late 2016,2017/2019), WAND, Micronagelo V2, MAGI and Fantom models
MISSING FORMS AND ILLEGIBLE HANDWRITING WILL DELAY THE REPAIR PROCESS
*** FOR THE REPAIR FORM: CLICK HERE ***
If a product you have purchased on bishopitaly.it or bishoptattoosupply.com has a defect or stops working, within 12 months from the invoice (24 months in case of invoice to Private Customer without VAT/VIES), we apply the Commercial Warranty of Bishop Italy. Shippining costs shall by borne by the customer.
However the Warranty is voided if you:
- Over lube your machine
- Drop your machine (on the floor or in liquid)
- Tamper with the motor
- Replace parts on your own
ASSISTANCE FOR PRODUCTS OUT OF WARRANTY
(AFTER 12 or 24 MONTHS from the Invoice)
If a product you have purchased has a defect or stops working, within 12 months from the invoice (24 months in case of invoice to Private Customer without VAT/VIES),we will be happy to provide support for the repair of the goods.
OLDER MODEL REPAIRS
Bishop Italy provide assistance only on the new Bishop Rotary Tattoo Machine , marked 2017/2018. For 2016 models, we provide assistance only on the V6 Bishop Rotary Tattoo Machine. Please feel free to email us at email@example.com with any questions you may have about your older model - if we are able to help, we will gladly do so.
We ask for up to 14 BUSINESS days from the day we receive your machine for a diagnosis to be completed by our technicians. All repairs enter a queue to be diagnosed and fixed in the order they arrive. Once we have a diagnosis, we will be able inform you on how long the repair may take.
MARK YOUR PACKAGE
ALWAYS mark the package with "REPAIR" for customs and please make sure to place our REPAIR FORM in the box along with your machine and original invoice. To ensure that your machine is transported safely we recommend using a cardboard box.
KEEP A RECEIPT
Lastly - please keep your repair form when your machine is returned. This works as proof of repair if any further issues should occur later on.