REPAIRS

FILL OUT THE REPAIR FORM: DOWNLOAD HERE

MISSING FORM OR ILLEGIBLE HANDWRITING WILL DELAY THE REPAIR PROCESS

WHEN SENDING YOUR MACHINE TO REPAIR, YOUR PACKAGE MUST INCLUDE:

1. Your carefully packed machine* in all its parts
2. Filled out repair form (please also send a copy to repairs@bishopitaly.it)
3. Original proof of purchase (warranty repairs only, see below)
*Assistance only for V6 (late 2016,2017/2019), Wand, Micronagelo V2, Magi and Fantom tattoo machines.

SEND ALL REPAIRS TO:

Bishop Italy
c/o Macko Investment srl
Via Lagravinese 50/E
70043 Monopoli (Bari)
Italy

Email: repairs@bishopitaly.it
Phone: +393924962543

WARRANTY REPAIRS

If you purchased your Bishop tattoo machine on bishopitaly.it, bishoptattoosupply.com or barberdts.com and it happens to a defect or if it stops working, within 12 months from the invoice (24 months in case of invoice to Private Customer without VAT/VIES), we apply the Commercial Warranty of Bishop Italy. Shippining costs shall by borne by the customer.


Please bare in mind that the Warranty is voided if you:

  • Overlube your machine
  • Drop your machine (on the floor or in liquid)
  • Tamper with the motor
  • Replace parts on your own

OUT-OF-WARRANTY ASSISTANCE

If you need to repair a Bishop product you purchased more than 12 months ago (24 months in case of invoice to Private Customer without VAT/VIES) or purchased anywhere else than our official channels - bishopitaly.it, bishoptattoosupply.com and barberdts.com - we provide technical support for those products on charge. Shipping costs and repair service are charged on the customer.

Once our technicians diagnose your machine's problem, they will contact you to explain the issue and give you an estimate. Only after your approval they will proceed with the repair.

OLD MACHINES REPAIRS

Bishop Italy provides assistance only with Bishop rotary tattoo machines marked from 2017/2018 onwards. As for 2016 issues, we provide assistance for V6 tattoo machines only.

Please feel free to email us at repairs@bishopitaly.it with any questions you may have about your older model - if we are able to help, we will gladly do so.

TURNAROUND TIME

We ask for up to 14 business days from the day we receive your machine for a diagnosis to be completed by our technicians. All repairs enter a queue to be diagnosed and fixed in the order they arrive. Once we have a diagnosis, we will be able inform you on how long the repair may take.

MARK YOUR PACKAGE

Always mark the package with "REPAIR" for customs and please make sure to place our Repair Form in the box, along with your machine and original invoice. To ensure that your machine is transported safely we recommend using a cardboard box.

KEEP A RECEIPT

Lastly, please keep your repair form when your machine is returned. This works as proof of repair if any further issues should occur later on.

 

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